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RESPONSE TO

BED BUGS IN HOTELS & LODGING

DEVELOPED BY THE NATIONAL PEST MANAGEMENT ASSOCIATION

Bed Bug Control | Hotels Lodging and Rentals

BE PROACTIVE

Develope a written “bed bug action plan” with specific policies, directions, and responsibilities for the following:

  • Detecting bed bug evidence through housekeeping, maintenance and professional inspections.
  • Responding to a bed bug complaint.
  • Responding to guests making reservations or at check-in who want to understand the hotel’s practices concerning bed bugs.
  • Satisfying affected guest.
  • Eliminating bed bugs.
  • Returning a room to service.
  • Managing public relations, including social media, associated with guest reports of bed bugs.

Commercial lodging is particularly vulnerable to bed bug problems because of the steady stream of guests constantly arriving. Each guest is a potential source of bed bugs hitchhiking on luggage and clothing. Lodging facilities and brands can suffer damaging public relations if the media learns that guests have been bitten by bed bugs and they can also face the risk of lawsuits. Managers need to be proactive in monitoring for bed bugs and aggressive in dealing with them to prevent angry guests and bad publicity. This protocol provides guidelines for lodging managers to help them recognize and effectively respond to bed bug problems.

RESPONSE TO

BED BUGS IN APARTMENTS

THE NATIONAL PEST MANAGEMENT ASSOCIATION

Apartment Bed Bug Control | Pest Control Companies Kansas City

Early detection and prompt, effective action is critical to prevent bed bugs from becoming established in an apartment building or buildings. Once established, bed bugs are among the most difficult and expensive to control.

Success demands aggressive action and perseverance in tracking down and eliminating every last bug. This document provides guidelines for apartment managers to help them recognize and deal with bed bug outbreaks and to minimize future bed bug problems.

WHAT TO AVOID

  • Do not “blame” or stigmatize tenants whom you suspect have brought in bed bugs.
  • Do not try to control “on the cheap.” Successful control of bed bugs may require multiple visits by a professional pest management company, often employing a variety of control techniques and includes inspections of, and sometimes service in, units adjacent to the infested one.
  • Do not require tenants to throw out beds, furniture or personal possessions in order to get rid of bed bugs. Such measures can be costly and may not help control the problem.
  • Do not simply move tenants to a new apartment to solve the bed bug problems.
  • Do not try to control bed bugs without an experience professional.
  • Do not rent a previously infested apartment unit until reasonably sure that the bed bugs have been  eliminated and all old evidence of bed bugs has been removed.
  • Do not ignore apartments adjacent to those with a bed bug problem.

BE PROACTIVE

  • Develop a written “bed bug action plan” in advance of problems being identified. A plan should include specific procedures and responsibilities for responding to a bed bug incident, including:
  • Responding to complaints.
  • Coordinating response with ZipZap Pest Control.
  • Getting residents to prepare properly for service, reducing the risk of bed bugs spreading to other areas, and cooperating with the pest management professional.
  • Managing relocation request.

 

Make sure bed bug control service is provided by a qualified professional experienced with bed bugs in apartments. You should look for a company with a Board Certified Entomologist on staff.

  • Train critical staff (office, custodial and maintenance) about such things as:
  • How to recognize bed bugs and signs of infestations.
  • How bed bugs are introduced and spread in apartments.
  • The role of clutter and crowding in bed bug infestations.
  • How to ensure resident cooperation and preparation for pest control service.
  • The need for thorough recordkeeping related to bed bugs.
  • If bed bug problems are widespread at a property, consider the following actions:
  • A community-wide education program on bed bugs.
  • Ongoing inspection and monitoring of common areas such as lounges, laundries, etc.
  • Using a Board Certified Entomologist team to check all units in a suspect building.
  • Be prepared to communicate in a transparent fashion with current or prospective tenants about ongoing or past  bed bug problems.

 

GUIDELINES TO BED BUGS: APARTMENTS RESPONDING TO A BED BUG INCIDENT

      • If someone reports bed bugs:
        • The area should be checked promptly and a specimen collected, if possible, for identification by ZipZap Termite & Pest Control or a pest management professional.
        • Respond sympathetically to people reporting bed bug problems
        • Promptly contact ZipZap Termite & Pest Control or a professional experienced in bed bug control to confirm that bed bugs are present.
        • The inspection should include the unit in question, as well as units adjacent (with common walls), above and below, and directly across the hall
        • Schedule every apartment that has been serviced for bed bugs for a follow-up inspection. Service each unit as necessary until there are no more bed bugs
        • Continue with follow-up inspections in all apartments adjacent to infested ones until the primary infestation is eliminated.
        • Successful control usually requires multiple service visits.
        • Be sure to document all complaints, inspections, actions taken, follow-up, etc.

Bed Bug PREVENTION

Residents can help prevent bed bugs by:

      • Not using mattresses, beds, or other furniture that has been discarded, and by carefully inspecting used or reconditioned furniture.
      • Reducing clutter, which provides hiding places for bed bugs making treatment difficult or impossible.
      • Vacuuming and laundering bed linens and clothing on a regular schedule.
      • Isolating their beds by installing encasements on mattresses and box springs, pulling their beds away from walls, and raising bed skirts so they do not touch the floor.

Management can help prevent bed bugs by:

      • Training all residents on bed bugs including what they look like, what their bites look like, importance of prompt reports to management if bed bugs are suspected, and ways to minimize the likelihood of bringing bed bugs into the building.
      • Reducing bed bug hiding places by sealing cracks along baseboards and moldings, around pipe chases, in floors, etc., and by removing or re-gluing peeling wallpaper, removing peeling paint, and fixing damage.
      • Bagging and discarding belongings left behind by vacating tenants.
      • Destroying or damaging infested beds and furniture that residents are discarding so that they cannot be reused by another resident.
      • Scheduling regular inspections of apartments to detect bed bug infestations

DETECTING BED BUGS

If you suspect your office is infested with bed bugs, the first thing you need to do is verify it. You may be able to do this yourself, if the bugs are in obvious places. Bed bugs do like to hide and may be in places you don’t think about. They can hide in smoke detectors, cracks in walls and floors, electrical sockets as well as in office furniture and papers. We also find bed bugs in commercial buildings hiding in envelope boxes and excess paper storage. Look around walls, floors and in corners or other dimly-lit places where these bugs like to hide during the day. Locating bed bugs can better and more efficiently be done by a professional, like ZipZap Termite & Pest Control. When the professionals at ZipZap Termite & Pest Control come to check your office, it is a good idea to let them see inside your car too. Bed bugs are one of the best hitchhikers in the world, so you may have brought in these pests from your car without your knowledge.

If you suspect there are bed bugs in your hotel room, there are areas you can check around the room to find evidence. Check mattresses and box springs carefully by removing blankets and sheets. There may be dark fecal matter scattered around these areas. Try to notice if there is any unusual strong odor, like a musty odor, in any area. Finding bed bugs in a hotel room is a daunting task and can better and more efficiently be done by professionals, like the ones here at ZipZap Termite & Pest Control. When the professionals at ZipZap Termite & Pest Control come to check your hotel room, it is a good idea to let them see inside your car too. You may have brought the bed bugs into your hotel room from your car. Once you know you have bed bugs in your hotel room, you need to get rid of them right away before an infestation occurs.

If you suspect you have bed bugs in your home, there are a couple of places you can look first. Start by checking your mattress including the box spring. Take the liner off the bottom of the box spring and check very carefully. Bed bugs like to hide, so be sure to check open crevices or cracks in walls and floors, and in corners or other dark places. There may be dark fecal matter scattered around these hiding places. You may also notice an unusually strong musty odor in these areas. Finding bed bugs in a house can better and more efficiently be done by professionals, like the ones at ZipZap Termite & Pest Control. When the professionals at ZipZap Termite & Pest Control inspect your house, let them check the interior of your car as well. You may have unknowingly brought the bed bugs into your home yourself because these pests are hiding in your car. Once you know you have bed bugs in your house, you need to get rid of them. The infestation may not be too widespread, but postponing action is not a good option. The sooner you exterminate the bed bugs, the easier it will be. ZipZap Termite & Pest Control will have a wide assortment of tools for dealing with large and small infestations of bed bugs. Home remedies may be a good start and help prepare the rooms for ZipZap Termite & Pest Control, but do-it-yourself treatments can be complicated, costly and still not remove all the bed bugs. To prepare your house for the bed bug exterminator, first remove all your fabric items and either wash them in very hot water or as directed by the labels. This includes bed linens, stored fabric, clothing and curtains. Seal the clean items in bags or bins so the bugs can’t get in. Empty the closets and cupboards where the bugs have been found. Put electronic items on tables, unplugged and out of the way. Vacuum everywhere it is possible including corners, carpets and bare floors. Empty any bookshelves, dressers, desks and take out the drawers but leave them in the room. Bed bugs can live in furniture and knick-knacks.

ZipZap Termite & Pest Control will apply a labeled approved chemistry specific to bed bugs. Chemistry along with other heat and steam methods are used so we may achieve total elimination. Our Board Certified Entomologist knows how to use these professional chemistries safely. Some are aerosols, dusts and low-odor sprays. Even with all of this, it is possible that several follow-up visits may be necessary. You will need to stay away from your home for at least 4 hours. The chemicals may be toxic and any mattresses, sofas or chairs should be completely dry before being used.

We will prescribe a treatment specific to your particular bed bug infestation, we can do this because of our Board Certified Entomologist. He is an expert in the identification, inspection, removal and treatment of all bed bugs and in all stages. Don’t leave your bed bug infestation to just any company. Make sure they are qualified and have the experts on hand to take care of your problem.

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PEST CONTROL IN KANSAS CITY

ZIPZAP TERMITE & PEST CONTROL

6601 Royal Street, Building C Pleasant Valley, MO 64068 Call our office: 816-407-PEST Text us at: 816-564-3073 or Email zipzap@zipzappestcontrol.com

If you have a bug around your home and need it identified please take a picture of it and text or e-mail the bug picture to the e-mail above or the text line above. Please DO NOT text to the 816-407-PEST number.